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Recently, my client had some trouble with an upgrade from CS2 to CS4. When they put in the install dvd it looked for CS3 and complained because I sold them the wrong upgrade. I got some bad advice from Adobe sales that said I would have to return the product and re-sell them the correct upgrade.

I called Adobe customer service and things got a lot better!

They told me to install CS4 from the dvd and select 30 day trial. Once it was done I called Adobe back and control clicked on the enter your serial number screen. It popped up a challenge/response dialogue. I told Adobe the challenge number and they gave me a response code. After that CS4 was licensed and all good.

Before this would work you need to have a qualifying upgrade and give them the serial number.

Cheers!